Operations - 678 Words

So the current issue of Businessweek has an article on Apple that I am basically (given my profession) obliged to love (Apple’s Supply-Chain Secret? Hoard Laser, Nov 3). It opens by recounting how Apple invested heavily in a special kind of laser in order to implement a design element (a little green light on a laptop so that users would know that the camera is on) and builds to this: Most of Apple’s customers have probably never given that green light a second thought, but its creation speaks to a massive competitive advantage for Apple: Operations. This is the world of manufacturing, procurement, and logistics in which the new chief executive officer, Tim Cook, excelled, earning him the trust of Steve Jobs. According to more than a†¦show more content†¦Similarly, when iPod sales took off in 2001, Apple realized it could pack so many of the diminutive music players on planes that it became economical to ship them directly from Chinese factories to consumers’ doors. When an HP staffer bought one and received it a few days later, tracking its progress around the world through Apple’s website, â€Å"It was an ‘Oh s—’ moment,† recalls Fawkes. In thinking about ops at Apple, it becomes clear that Apple is very much like past poster children of operational excellence like Wal-Mart, Toyota, and Southwest. It is not that Apple’s operational skills are great in an absolute sense. Rather it is that their operations are so intertwined with everything else that they are doing, they are essential to carrying out their strategy in the marketplace. For example, Apple has a limit product line. They don’t settle for producing a few hip halo products that attract attention but were never intended to sell in high quantity. Virtually everything Apple does aims to be both hip and high volume. That means when they work with suppliers they are in a position to demand that things go their way. Further, they aim to give the customer things she doesn’t know she needs yet. That means they are making big bets on production technologies or components before the competition knows they need that skill or that component. All of that would be horribly risky if they were not so good atShow MoreRelatedOperations Management : Operation Management1355 Words   |  6 PagesOperations Management Introduction Operations management is the activity of managing the resources that create and deliver services and products. The operations function is the part of the organization that is responsible for this activity. Every organization has an operations function because every organization creates some type of services and/or products. However, not all types of organization will necessarily call the operations function by this name. Operations managers are the people who haveRead MoreOperation Management And Operations Management2148 Words   |  9 PagesOperation management Introduction Being an operations manager is not an easy task, it involves good control and responsibilities for the major activities within the organisations in order to achieve goals that might be in form of services or in form of goods. The operation management roles may be different from business to business depending on the size and resources available, each organisation has its own operations functions, and in order to produces goods or services they have to convert theRead MoreOperations Management : Operation Management Essay2171 Words   |  9 PagesOperation Management Operations administration concentrates on precisely dealing with the procedures to create and circulate items and administrations. Operations administration is the procedure, which joins and changes different assets utilized as a part of the creation/operations subsystem of the association into quality included item/benefits in a controlled way according to the arrangements of the association. In this way, it is that part of an association, which is worried with the changeRead MoreOperation Management2751 Words   |  12 PagesTABLE OF CONTENTS 1. OPERATION MANAGEMENT 3 1.1. DEFINITION OF OPERATION MANAGEMENT 3 1.2. THE ROLE OF OPERATION MANAGER 3 1.3. RELATIONSHIP OF OPERATION MANAGEMENT WITH OTHER CORE FUNCTIONS 3 2. CASE STUDIES 3 2.1. HEATHROW INTERNATIONAL AIRPORT 3 2.2. NESTLÉ UK CHOCOLATE FACTORY 3 3. MAJOR UNDERSTANDINGS OF THE STUDY 3 4. CONCLUSIONS 3 REFERENCES 3 1. Operation Management For the success of an organization, the management crew plays a major role. An organizational structure is based on differentRead MoreOperations Management986 Words   |  4 PagesOPERATIONS MANAGEMENT Select two organisations that you are familiar with – one with a service output and one with a product output, and compare and contrast these organisations with respect to the following aspects: 1.1 The process of transformation of inputs to outputs 1.2 Process and Capacity design 1.3 Supply Chain management 1.4 Scheduling Operations Management refers to the management of the production system that transforms inputs into finished goods and services, (http://csuponomaRead MoreOperations Managment14673 Words   |  59 PagesKey operations questions Chapter 1 Operations management âž ¤ What is operations management? âž ¤ Why is operations management important in all types of organization? âž ¤ What is the input–transformation– output process? âž ¤ What is the process hierarchy? âž ¤ How do operations processes have different characteristics? âž ¤ What are the activities of operations management? Chapter 2 Operations performance âž ¤ Why is operations performance important in any organization? âž ¤ How does the operations function incorporateRead MoreOperation Management2436 Words   |  10 PagesOPERATION MANAGEMENT IS IMPORTANT TO ALL BUSINESS To be able produce specialized managers capable of fulfilling strategic tasks within business and government enterprises the need for the practice of operations management cannot be forgone. Operations management is very significant in business operations since it forms the heart of the organisation by controlling the system of operation. Operations management deals with the design, operation, and enhancement of the systems that generate and deliverRead MoreOperations Management1791 Words   |  8 PagesQUESTION 1 Operations management must be managed properly in order to improve an organization’s productivity and profitability. In the Cadbury World case, several micro and macro processes are involved and those processes bring some impacts to Cadbury World. Thus, Cadbury World must possess a sustainable micro and macro processes to achieve the best outcome and performance. Micro processes that involved are easily to manage compared to macro processes because macro processes are hard to manageRead MoreOperation Management3402 Words   |  14 PagesCoursework of Operations Management Comparison and contrast of operation problems among Executive Holloware ltd., Oilpartz ltd. and London zoo Summary In this article, three operations management related cases are studied and analysed. The writer compares and contrasts similarities and differences in these cases in the following aspects: the transformation process model, types of operations, the objectives of operations. By looking into more detailed problems in each case, those more complex itemsRead MoreOperation Management769 Words   |  4 Pagesand whether it is relevant to continue certain operations * Better management of the outsourced activity – In theory, you can choose a supplier that is a leader in the field * Market discipline – You can align your costs with those of suppliers in the field * Technology – In theory, you gain access to state-of-the-art technologies * Flexibility – The resources no longer used in one area can be redirected to the companys core operations Here are some disadvantages of producing new

The Importance of Group Work in Education Essay - 2446 Words

The Importance of Group Work in Education When I was in high school, and one of my teachers would ask us to form groups in order to do something, I would usually roll my eyes. Ironically enough, some of the best work that I put forth and learned from was done in a group work setting. By working with my peers towards a common end, I got things done much quicker and thorough than I ever did on my own. I chose to research group work for this essay, because in my limited experience as a teacher, youth worker, and student, group work proves to be a most effective teaching method; when it is done successfully. To begin, I came up with four questions to ask myself in researching this project: Why is implementing group work such a†¦show more content†¦But for students to become authors and creators and speakers in the classroom suggests new roles for them and for other teachersà ® (Kutz 53). Students need to talk. Research shows that à ¬teacher talkà ® takes up 70-90% of class time. John S. Mayher figured out the statistics even if every students was able to talk in class; within a 45 minute period, if each member of a 30 pupil class talked for one and a half minutes a period, that would be seven and a half minutes a week. That hardly seems enough time to fairly contribute oneà ­s own ideas to a class (Mayher 129). By developing their oral language abilities in the classroom, students will develop a à ¬potential for overall knowledge and application of and in learning in all areasà ® (Mayher 248). The most effective way of developing oral language abilities, and getting enough time to put them in to practice is by the use of group work. à ¬Coming to know is an active process in which the learner must be engaged in acts of discovery and inquiry, and, as Vygotsky has shown, this process always takes place within a particular social/cultural context, with language internalized from and shaped by that context. Most real world learning takes place in interaction with others, but most classrooms isolate learners from that kind of interaction. The group in the classroom mirrors the way most people learn outside the classroomà ® (Kutz 258). As KutzShow MoreRelatedCompare And Contrast Japanese And Japanese Education1159 Words   |  5 PagesMany countries in the world view education as the key to success in life, but each country’s educational system is different in many regards. In the American educational system, students attend school to learn the skills necessary to function in society. In the Japanese educational system, students learn and memorize various subjects to take school examinations in the hopes of winning the education race. The American and Japanese educational systems may seem similar but are different in the areasRead MoreDescription Of Women Entrepreneurs And Analysis Essay872 Words   |  4 Pagesabout the importance of incubation centres in order to start or grow their enterprises are analyzed. Figure 5.1: Age profile Age Majority of the women entrepreneurs belong to Middle age category (age category 31 to 40 years). Middle age group actually dominates women entrepreneurship in the slum because most of these women have school going children. It gives them free time to initiate a business. Followed by the age group of 40-50 years. Figure 5.2: Education profile Education ThisRead MoreAnalysis Of The Book Confucius Lives Next Door 1467 Words   |  6 PagesThe book is separated into eight chapters; The Other Miracle, Eastern Flavor, Pine Tree by the Rice Paddy, The Master King, Yodobashi No.6, Continuing Education, The secret Weapon, Too Much Freedom each telling a certain part of the story as it happens each chapter depicting a different concept. The topics of this book vary from food to education each stating their differences from America. While this book is written in 1990 I believe their traditions and values still hold true to this day. ThroughoutRead MoreReasons For Trust Or Distrust Universities1647 Words   |  7 PagesProvide Effective Ethical Education All the college students are expected to know the principles of ethics and morals without a lecture. Students should not expect someone to teach them the ethics and morals at college, even though there are people who could help them. David A. Hoekema is the chair of the philosophy department and a philosophy professor at Calvin college. He is the author of â€Å"The unacknowledged Ethicists on Campuses,† an article that focuses on three groups that can help studentsRead MoreEssay on My Teaching Philosophy594 Words   |  3 Pagesteacher, but because I want to make a difference in children’s lives. I want to become a Physical Education teacher, to teach children the importance of being physically fit and physically active. In edition to teaching the importance of being and staying healthy, I want to give the younger generation the opportunity to play sports. Through playing sports a child may feel a since of purpose or importance. This may deter a life of crime or a drug-abuse. Through being a teacher I want to be a goodRead MoreApproaches to Environment Education1570 Words   |  7 PagesPAPER I EDUCATION IN EMERGING INDIA TOPIC: Approaches to Environmental Education Environmental Education has been described as education for the environment, education about the environment and education through the environment. It is the process of recognizing values and clarifying concepts in order to develop skills and attitudes necessary to understand and appreciate the inter-relatedness among man, his culture, and his biophysical surroundings. Environmental education also includesRead MoreHigh School And The Neural And Scholastic Benefits Essay1626 Words   |  7 PagesGerald Ford said, â€Å"Music education opens doors that help children pass from school into the world around them a world of work, culture, intellectual activity, and human involvement. The future of our nation depends on providing our children with a complete education that includes music.† Music can do so much for the youth of the nation because it encourages group cooperation, independent study, and a way to relax. It has often been debated whether the benefits of music in school are significantRead MoreCo-Curricular Activities1632 Words   |  7 Pagesreceived a more rounded education. Co-curricular activities are particularly good at providing opportunities for students to work in teams, to exercise leadership, and to take the initiative themselves. These experiences make students more attractive to universities and to potential employers. The academic curriculum is really much more important and must continue to be given more status in schools and colleges than the co-curriculum. Students are meant to be receiving an education and gaining recognisedRead MoreEssay on Contemporary American Class Structure1328 Words   |  6 Pagesis defined as people having the same social or economic status (Wordnet). In contemporary American society, social class is based on the amount of money and property you have and also prestige. Prestige is given to a person through the line of work or the family that they come from. For example, upper-upper class member Jenn ifer Lopez reeks of prestige not only because she has millions of dollars in her bank account, but she has very expensive luxuries, cars, and houses. There are four categoriesRead More Comparison of the North American and Japanese Educational Systems1744 Words   |  7 PagesAsian cultures, places importance on the group and the interdependence of its members (Cole Cole, 2001, p. 541). The North American model, in contrast, focuses on the ideals of individuality and independence (Cole Cole, 2001, p.541). This contrast is due to a conflicting cultural/social structure and outlook of the world. Japanese look at the development of self as doubled sided: the inner self and the social or public self (Hoffman, 2000, p.307). Within the Japanese education system, the teachers

Amazon.Com Supply Chain Management Free Essays

Running head: Amazon. com Supply Chain Project Amazon. com Supply Chain Project Jarrel Nightingale JNightingale2@CapellaUniversity. We will write a custom essay sample on Amazon.Com Supply Chain Management or any similar topic only for you Order Now edu Capella University BUS3004: Supply Chain Management Professor Dr. Robert Goldwasser December 10, 2012 Amazon. com Supply Chain Project Introduction In today’s society, Online Shopping and the industry of e-commerce has become very popular and mainstream. Many individuals have integrated online shopping into their normal routine and have replaced traditional shopping altogether. Online shopping has become so popular, there has been a shopping holiday called â€Å"Cyber Monday† which is the equivalent to â€Å"Black Friday. † Traditional brick and mortar retail stores are now forced to offer their products online in order to remain competitive. This is a new position for most businesses to be in, so businesses are forced to make the necessary adjustments to conform to the consumers’ demands. Complying with the demands of technology has become a problem for some of the smaller businesses due to the lack of resources and infrastructure to produce these changes. Amongst the many online retailers that have emerged, Amazon. com has set itself apart as the industry leader in Online E-commerce. Since 1994, Amazon. com has built a successful empire that has become the default name for when one thinks about buying anything online. Through their documented success, Amazon. com has created the blueprint for those to follow in order to become a successful Online Retailer. In this assignment, I will discuss Amazon. com as it relates to their success and the structure of its company. Business Model Amazon. com sells books, music, and other items over the Internet and is one of the pioneers of consumer e-business. Amazon, based in Seattle, started by filling all orders using books purchased from a distributor in response to customer orders. This practice differs from that of a traditional bookstore, which usually purchases directly from publishers and stocks books in anticipation of customer orders. In 2008, Amazon had eight warehouses in the U. S. and another fifteen in the rest of the world. Amazon stocks many books, though it still gets other titles from distributors or publishers. It uses the U. S. Postal Service and other package carriers such as UPS and FedEx to send books to customers. Amazon has continued to expand the set of products that it sells online. Besides books and music, Amazon has added many product categories such as toys, apparel, electronics, jewelry, and shoes. (Chopra, et. Al, 2012) In addition to adding more products, the strategy of Amazon. com is technology based as it relates to consumer demand. Amazon’s supply chain is so tightly integrated that when an online customer buys a couple of books and a CD, the order-management system communicates with inventory- and warehouse-management systems to find the optimal distribution center or centers for fulfilling the order. The customer knows in less than a minute how long it will take to ship the items and whether they will come in one package or separately (Bacheldor, 2004). Global Challenges Unlike most companies, Amazon. com has positioned itself to remain competitive in the national and global markets as well. Shipping is one of the most main expenses of e-commerce and shipping internationally can be a lengthy and expensive process. As mentioned earlier, Amazon. com has built new warehouses and changed the markets supplied by each warehouse as its customer base has grown. Currently there are 15 warehouses in total; 8 of those are located in the United States and the other 7 are located internationally. As a result, it has lowered shipping costs and improved responsiveness (Chopra, et. Al, 2012). There is a trade off because inventory and facility costs increase as the number of facilities in the supply chain increase; and transportation costs decrease as the number of facilities increase. The functionality of its technology is also designed to help with reducing costs so that transportation costs stay at a point where operating globally is still achievable. Amazon. com’s supply chain management applications communicate in real time when an order is placed and assigns shipping warehousing and cost based on location (Bacheldor, 2004). When the average company ships internationally the response time is typically in excess of 14 days and the cost to expedite takes any potential savings from purchasing online go away. Importance of Aggregate Planning Amazon. com is beginning to aggregate other e-commerce that are linked via strategic placement and investments. The vision is to make it so customers don’t have to go elsewhere to shop very often especially online (Scally, 2000). The reputation it has is so strong that any association with Amazon. com helps create an impression of validity and success for anyone that chooses to partner with them. Amazon has one of the most-sophisticated supply-chain systems in the world, and it was all built from scratch. Homemade applications handle nearly every aspect of its supply chain: warehouse management, transportation management, inbound and outbound shipping, demand forecasts, inventory planning, and more. In the last four years, Amazon has worked to minimize the need for human intervention in its supply-chain processes, such as manually inputting sales forecasts into an inventory-management system (Bacheldor, 2004). Today, Amazon’s supply-chain apps communicate in real time, a rarity when most companies have to integrate a variety of software tools and manual processes, such as phone and fax orders. Ultimately, the goal is to try to â€Å"touch† every type of transaction on the web dealing with e-commerce and to integrate with business partners to enhance the online shopping experience (Scally, 2000). Many traditional brick and mortar stores are affiliating themselves with Amazon in order to gain online presence and sell its merchandise online. This is a mutual benefit as it allows Amazon to continue to diversify its products. Role of Demand Forecasting and Pricing Promotions To achieve strategic fit, a firm must tailor its supply chain to best meet the needs of different customer segments. To retain strategic fit, supply chain strategy must be adjusted over the life cycle of a product and as the competitive landscape changes. Future risks, uncertainties, and environmental concerns must be accounted for when firms design their supply chain strategy. Customers ordering a book at Amazon. com are willing to wait longer than those who drive to a nearby Borders store to get the same book. In contrast, customers can find a much larger variety of books at Amazon compared to the Borders store. Thus, Amazon customers trade off fast response times for high levels of variety (Chopra, et. Al, 2012). Amazon offers its customers a large menu of prices for products that are purchased from the company. For example, a person purchasing two books worth $30 could use standard shipping (ships in 3–5 business days) at a cost of $4. 98, two-day shipping (ships in 2 business days) at a cost of $13. 97, one-day shipping (ships in 1 business day) at a cost of $22. 97 or use free shipping (ships in 7–14 business days). The pricing menu allows Amazon to attract customers with varying levels of desired responsiveness (Chopra, et. Al, 2012). Whereas customers paying for one-day shipping impose a high degree of uncertainty on Amazon, customers opting for free shipping can be used to level out the workload at the warehouse over time. Amazon can thus use its pricing to provide responsiveness to those who value it while using customers who want a low price to help it improve its efficiency. Amazon also uses pricing effectively to shift some of the Christmas peak to November, by offering free or discounted shipping. The discount moves some of the December demand forward, allowing it to reduce its December peak and improve its efficiency without giving up on responsiveness for those customers who do not want to order earlier. Conclusion Since 1994, Amazon. com has built a successful empire that has become the default name for when one thinks about buying anything online. Through their documented success, Amazon. com has created the blueprint for those to follow in order to become a successful Online Retailer. By offering a vast variety of products, Amazon has changed the way many consumers shop for our merchandise. In addition to more options, the prices are often times cheaper even though the merchandise ordered is always shipped from a different location. What Amazon started in 1994 has now been revolutionized as Amazon continues to find ways to better the merchandise, the technology involved, and most important the customer experience. References Anonymous. 1998. IceGroup Releases Amazon. com Analysis . PR Newswire, Retrieved from www. lexisnexis. com/hottopics/lnacademic Bacheldor, B. (2004). FROM SCRATCH: Amazon keeps supply chain close to home. InformationWeek, (979), 40-40. Retrieved from http://search. proquest. com/docview/229180916? accountid=27965 Chopra, Sunil, Meindl, Peter. (05/2012). Supply Chain Management, 4/e for Capella University, 4th Edition. Pearson Learning Solutions. Scally, R. (2000). Amazon. com: The force that’s altering e-tail, one category at a time. DSN Retailing Today, 39(9), 42-44+. Retrieved from http://search. proquest. com/docview/228466615? accountid=27965 Willis, C. (1998, Apr 06). Does amazon. com really matter? Forbes, , 55-58. Retrieved from http://search. proquest. com/docview/195047045? accountid=27965 How to cite Amazon.Com Supply Chain Management, Papers

Programme Developer Company Communicating †Myassignmenthelp.Com

Questions: What's Going On? What Are The Facts? What Are The Issues(Non-Ethical)? Who Is Affected? What Are The Ethical Issues And Their Implications? What Can BeDone About It? What Are The Options? Which Option Is The Best And Why? Answers: 1.The scenario in the video shows a programme developer of a company communicating over phone to someone when the project manager enters the scene. The developer Pete ends the conversation and informs the project manager Greg that the call was from the client Willis who called to order certain changes that is required to be made in the software that is being developed by them. The developer listened to the modification order of the client and agreed to make the necessary changes ("Scenario 2: Development Methodology", 2017). 2.The facts that are involved in this scenario are as follows. First, the client Willis wishes to make a few technical changes to the project that is being developed by the company where Pete works as a programme developer. Secondly, the programme developer communicates directly with the client without involving the project manager and takes the decision to convey his decision to the client directly without consulting his manager. The last fact is dependent on the reaction of the project manager Greg when he gets to know that the Accounting developer Pete has conversed directly with the client and taken decisions without taking his suggestion (Guffey Loewy, 2012). 3.The decision taken by the programme developer Pete to communicate directly with the client without informing or involving the project manager is non-ethical. This is because, in an organisation, business communication follows certain hierarchical model. The task of a project manager is to maintain a communication with the client as well as the developers involved in the concerned project (DesJardins McCall, 2014). The manager receives task updates of the project from the developers and informs the client on the progress of the project. Similarly, he receives new orders and change requests from the client and informs the developers of the project about it. The manager is responsible to perform as a bridge of communication between the client and the vendor and mitigate the need of both. In this scenario, the action of the programme developer has violated this communication model, which may create certain issues both for him as well as for the company for whom he is working (Terec-Vl ad, Trifu Terec-Vlad, 2015). 4.The action of the programme developer Pete will affect him the most but will also have considerable effect on the project manager as well as their company. Needless to say, such actions may have some effect on the client as well in terms of delivery of the project. The developer will be affected if the project manager feels insulted for not being involved in between the conversation that took place in between the client and the developer. The project manager will be affected if he takes any action against the developer for his doing as that can put stress on the developer, which in turn will affect project quality and delivery (Trevino Nelson). The project manager will also be affected if he encourages the action of the developer and if anything in the project goes wrong, as he will be answerable to his senior for his decision. The company will be affected as any issues that may arise in completion of the project may lead to termination of contract with the client and loss of repu tation of the company, which can seriously hamper the business of the company. Any issues that may arise due to the violation of business communication protocol in the company can affect the quality of the project, which can affect the clients expectation of the project (Kaynak Sert, 2012). 5.The programme developer communicates directly with the client and listens to the change requests that are wished by the client. He then considers the requests and informs the client that the changes will be made as per the request of the client. In such situations, the developer needs to inform the project manager about the demands of the client and consult with him about the next plan of action that is necessary to be taken. The manager would then conduct a meeting with the client and create a new requirement analysis agenda that would contain the new change logs placed by the client as well as the necessary resource and time requirements that may be required for the implementation of the desired changes (Martin Chaney, 2012). Not doing so, the program developer Pete has created certain issues. In such situation, if anything goes wrong in the project, it becomes the principle responsibility of the developer to make things right as the manager would then refuse to take any respons ibility since he was not involved from the first. This will hamper the quality and the delivery of the project and can raise ethical issues like deficiency of fund and resources required for the completion of the project due to inadequate planning of the project (Martin Chaney, 2012). 6.The right thing to do in such situations is for the programme developer Pete to receive the call of the client but to redirect the call to the project manager Greg. In case the manager is not present in the scenario, the developer should inform the client about it and inform the same that he will be contacted shortly by the manager. The manager would later contact the client, listen to his demands, and set a meeting accordingly, where the manager will negotiate new terms of the project contract with the client. In this way, a perfect business communication protocol will be followed and the demands of the client will be successfully met. This will lead to successful completion of the project meeting all the needs of the client without raising any ethical or non-ethical issue for the vendor company (Jensen, 2013). 7.In this scenario, three options are available. First, the project manager Greg can modestly request the programme developer to forward any call related to the client in future. He can then listen to the demands of the client and see how it affects the contract of the project. The project manager may then stop the development of the project, set up a meeting with the client regarding the changes that the client demands and the necessary changes that is required to be made in the terms of the contracts for implementation of the new change requests. In this way, the contract is updated without raising any ethical or non-ethical issues ("Scenario II 1 project manager requests developer to forward such calls to him", 2017). In the second option, the project manager is infuriated that the junior developer has communicated directly with the client without involving the manager or forwarding the call to the same. He furiously screams at the developer and insults him by calling him an idiot. He also accuses him that his actions may cause problems in the contract. This causes the developer to go into stress leave for an indefinite time, which eventually slows the progress of the project and hampers its development and delivery ("Scenario II 2 project manager screams at junior developer", 2017). Lastly, the project manager can encourage the action of the developer and say him to keep up the good work. He does not communicate separately with the client or inform the matter with his senior. This may lead to problems later. The client may accuse the vendor company that the software delivered by them has not met their requirements. They may not sanction the extra expenditure that the vendor company has bared for marketing the requested changes to the software as the company has not negotiated a new contract for the requested changes the client has asked for and the budget that may be required for making such changes. This may result in financial loss on the part of the vendor company as well as loss of reputation for failing to deliver the product as per the requirement of the client. This will affect the manager, as he will be responsible for such damage to the company due to his decision of encouraging the action of the developer without informing his seniors ("Scenario II 3 P roject manager encourages the action of Developer", 2017). 8.Analysing the three options provided in the video it is decided that the first option is best to follow. This is because the first option follows the regulation of business communication that is required to be followed if a client asks to make modifications to the project in the middle of the session. In the first option the manager pause the development of the project and set up a meeting with the client where the change request of the client is noted and the necessary requirements in terms of budget and resources for making the changes are negotiated with the client. A new contract is made depending on the outcomes of the negotiation and the product is developed accordingly. This reduces the risk of running low on budget due to making the required changes to the product and allows the delivery of a product as per the requirements of the client, which will create a healthy relation between the business and its client (Newman Ober, 2012). References DesJardins, J. R., McCall, J. J. (2014). Contemporary issues in business ethics. Cengage Learning. Guffey, M. E., Loewy, D. (2012). Essentials of business communication. Cengage Learning. Jensen, J. V. (2013). Ethical issues in the communication process. Routledge. Kaynak, R., Sert, T. (2012). The impact of service suppliers unethical behavior to buyers satisfaction: An empirical study. Journal of Business Ethics, 109(2), 219-226. Martin, J. S., Chaney, L. H. (2012). Global Business Etiquette: A Guide to International Communication and Customs: A Guide to International Communication and Customs. ABC-CLIO. Newman, A., Ober, S. (2012). Business communication: In person, in print, online. Cengage Learning Management. Scenario 2: Development Methodology. (2017). YouTube. Retrieved 9 August 2017, from https://www.youtube.com/watch?v=0npm9cEJBWY Scenario II 1 project manager requests developer to forward such calls to him. (2017). YouTube. Retrieved 9 August 2017, from https://www.youtube.com/watch?annotation_id=annotation_4135226569feature=ivsrc_vid=0npm9cEJBWYv=4kuUDCfd0Lw Scenario II 2 project manager screams at junior developer. (2017). YouTube. Retrieved 9 August 2017, from https://www.youtube.com/watch?annotation_id=annotation_1025200307feature=ivsrc_vid=0npm9cEJBWYv=S0lgCfsVeOM Scenario II 3 Project manager encourages the action of Developer. (2017). YouTube. Retrieved 9 August 2017, from https://www.youtube.com/watch?annotation_id=annotation_3170017553feature=ivsrc_vid=18FL_l1gg4Uv=TGWD4HNBd80 Terec-Vlad, L., Trifu, A., Terec-Vlad, D. (2015). The decisional moment and ethics. Ecoforum Journal, 4(1), 11. Trevino, L. K., Nelson, K. A. (2016). Managing business ethics: Straight talk about how to do it right. John Wiley Sons.